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Terms & Conditions

SITE ACCESS

1.1 You will be able to access the majority of this Website without having to register any details with us.

USE OF WEBSITE

1.2 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.3 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.4 Subject to paragraph 1.2, no part of this Website may be reproduced without our prior written permission.

SITE UPTIME

1.5 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

1.6 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

VISITOR CONDUCT

1.7 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

1.8 When using this website you shall not post or send to or from this Website any material:

a) for which you have not obtained all necessary consents;

b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the Latvia;

c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.9 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.8.

LINKS TO AND FROM OTHER WEBSITES

1.10 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.

1.11 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:

a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

b) you do not misrepresent your relationship with us or present any false information about us;

c) you do not link from a website that is not owned by you; and

d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

1.12 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

DISCLAIMER

1.13 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

1.14 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.

EXCLUSION OF LIABILITY

1.15 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.

1.16 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.

DISCOUNTS AND OFFERS

Due to the limitations of our shopping cart software, some of our discounts and special offers can not be combined. We make every effort to ensure that discounts and special offers function correctly but it is sometimes necessary that one discount "overrides" any others.

Also, we offer some customers trade prices because of the large order amounts but it isn't possible to include trade customers in most of our special offers and discounts

GOVERNING JURISDICTION

This Legal Notice shall be governed by and construed in accordance with Latvian law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of United Kingdom.

 

RETURNS & EXCHANGES

 

 

To arrange a return or report a problem with your order just sign in to your account and follow the steps, alternatively you can call us and one of our Customer Service team will be happy to resolve your query.

Returns Policy

If you’d like to return your order for an exchange or refund, it must be sent back to the address below within 7 days of you receiving the goods. We recommend sending your items back using a tracked service as we are not liable for any lost items.

Please clearly state your order number that the return relates to on your parcel.

Please let us know if you’d like an exchange or refund.

If you require a full refund, then please state this on your returns note. All refunds are issued within 48 hours of returns being accepted. If you require an exchange, please make sure you include the full product name you wish to exchange your order for. We can only exchange items to the same monetary value the item returned. We will send your replacement item to the default delivery address on your account, if you want the replacement sent to a different delivery address please make sure this is clearly marked on your returns note.

Please note: we cannot accept any returns which have been opened due to Health & Safety reasons. We can only accept returns that are in their original condition, & all goods are inspected on return. Please ensure you package the goods correctly so the product is not damaged in transit. In the unlikely event that an item is returned to us in an unsuitable condition, we reserve the right to refuse a refund/exchange. 

Taste: Taste is subjective to each individual and therefore we will not be able to exchange or refund any itmes due to taste.

Disclaimer: 

While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our site. We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes and is not intended to substitute for advice given by a physician, pharmacist, or other licensed health-care professional. You should not use this information as self-diagnosis or for treating a health problem or disease. Contact your health-care provider immediately if you suspect that you have a medical problem. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. We assume no liability for inaccuracies or misstatements about products.

The returns address is:

Returns Department

3 Abbey House, High Street

Spalding

PE11 1UG

I have received a damaged item, what shall I do?

We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by contacting Customer Services.

In some circumstances we may require an image of the damaged item in order for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by Customer Services.

I have received an incorrect item, what shall I do?

If you have received an incorrect item in your order, please let Customer Services know as soon as you can. Please provide Customer Services with the full description and the barcode of the incorrect item you have received. 

I have an item missing from my delivery, what shall I do?

If you have received a short delivery, please contact Customer Services as soon as you can.

We may require an image of the packing you received your order in to help with our investigation.

Please be advised we need to be notified of any discrepancies within 48 hours.